You can update your details, including the name on your ticket, via your Eventbrite account. Alternatively, email us at euevents@doterra.com with your full name, email address and doTERRA ID and we will update these details for you. Please note that we check-in attendees based on their unique Eventbrite QR codes, so name changes are usually not needed.

Please email euevents@doterra.com with the following information:

• Full name
• Email address
• First line of address
• Second Line of address (optional)
• Post Code
• City
• Country
• Phone Number
• Prize*

If your ticket purchase includes a free gift, this will be stated in the Eventbrite event description.

If the ticket to your event includes a free gift, these are only available for collection in-person during check-in; free gifts cannot be shipped to your home address. If a team member is attending the same event, you can provide them with your QR code to check-in on your behalf and they can collect your free gift for you.

In-person events are not recorded by doTERRA, but may be photographed. Online events may be recorded and screenshots may be taken. Please note that by attending an event, you recognise that your image may be captured.

For in-person events, maximum capacities are set according to the health and safety regulations of the venue, so unless changes are made by the venue, capacities will not be increased. As there is no waiting list, be sure to check Eventbrite regularly as some tickets may be available if someone has their ticket refunded – this will not be communicated.

Refunds can be processed up to 24 hours before the start of the event, subject to varying refund policies. Kindly note that no refunds will be issued during or after the event. To initiate a refund for your ticket, please make the request through your Eventbrite account. If you encounter any challenges, email us at euevents@doterra.com, providing your ticket information as soon as possible.

If you are late to the in-person event, you can still attend as check-in will remain open. If you need to leave the event early, we kindly ask that you respect speakers and other attendees and exit discreetly.

Links to attend online events will be sent out the day before the event starts. When available, links to online events are provided at the bottom of confirmation emails.

As these are business events, we do not recommend children attend. If there is no alternative, children over the age of 5 years require a ticket. Children under the age of 5 years are able to attend for free.

If you can’t find your Eventbrite ticket in your email inbox, please search your Spam or Junk folder. If you still cannot find it, please email euevents@doterra.com with:

• Event name
• Event date
• Event city/country
• Attendee name or ticket buyer name (first and last names)
• Email address associated with the ticket
• We will try to find your ticket and connect with Eventbrite who will send you another copy.
• Before purchasing, we suggest double checking that your email address is spelled correctly.

Some forms of debit cards may not be accepted by Eventbrite. Unfortunately, we do not have control over this payment process and are unable to process any payments on your behalf. We recommend that you try an alternative payment card on Eventbrite, arrange the payment with a friend, or get in contact with Eventbrite support directly using this link.