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Returns Information

Please note that the specifics for the Return Policy differs for each country. The information provided here is a general guide. Please reference the Policy Manual at Section 6 for full details.

Policy manuals link
 
  Within 30 days of Purchase 31-90 Days After Purchase 91 days – 1 year Days After Purchase
Opened 100% store credit 90% credit card Nonrefundable Nonrefundable
Unopened 100% store credit 100% refund 100% store credit 90% refund 90% store credit 90% refund

  • If returning a kit, all items included in the kit must be returned.
  • The Lifelong Vitality Pack (LLV) and Daily Nutrient Pack (DNP) have a different return policy. You may use the LLV for 30 days and if it doesn’t work for you, it can be returned for a FULL refund. The LLV or the DNP must be received within the first 45 days after purchase to take advantage of this warranty.

    • Any time you return product for a refund or exchange be sure to contact Member Services via phone or E-Mail. All returns must be returned to the warehouse that they were delivered from. Refunds will be processed once the returned items have been processed by the warehouse. Please do not refuse the package unless told to do so by a doTERRA Member Services agent.

Italy Warehouse

Radial Italy
Via Leonardo da Vinci, 4-6-8
20047 Cusago (MI)
Italy

Poland Warehouse

Radial Poland C/O DoTERRA Global Ltd
Moszna-Parcela 29, Budynek C3
05-840 Brwinow
Poland

UK Warehouse

Radial UK C/O doTERRA Global Ltd
26 Broadgate, Chaddington
Manchester, OL9 9XA
United Kingdom

If you are unsure of which warehouse your order was delivered from, please reference the Shipping Information page.

Warehouses by Country

  • Do I have to pay for the shipping for the new product, if I return product for an exchange?

      This depends.  dōTERRA will exchange or refund products if the returned products were received by the Wellness Advocate or Customer in damaged condition or were incorrectly sent.  See Section 6E of the Policy Manual meant for your country for particulars on this.  If the product is being returned for any other reason, the Member will be responsible for the cost of shipping of the new product.

  • If I return product do I lose commissions?

      Depending on when the order was placed and the refund is processed it could change your commissions. If the commissions has already been paid out for this order, it will cause a clawback and the funds will be taken back. If commissions have not been paid out, it may cause you to no longer qualify for commissions for that month.

  • I sent the product back yesterday, can I get the refund now?

      No. Refunds are processed once the product is returned to our warehouse and our warehouse processes the returned product. This is in order for us to be able to avoid processing a refund for the incorrect product and to help keep our inventory up to date.

  • I don’t want to pay for shipping for the return, can I just refuse the order when it is delivered?

      Please do not refuse packages unless told to do so by Member Services. Refusing the package causes a delay with the order being returned to us.

  • Can I get a refund for what I paid to return the package?

      We do not process refunds for the cost of returns.

  • Can products that were purchased using Reward Points be returned?

      No. Products purchased with points are non-refundable.

  • I had an adverse reaction to a product, can I get a refund?

      If you have an adverse reaction to a product, please contact Member Services.

  • How do I exchange a product for a new product?

 

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