Section 7: Retail Sales Obligations and Limitations

A. Seven-Day Money Back Guarantee. Wellness Advocates must, for any reason and upon request, give a full refund of the purchase price to the customer. The customer is required to request the refund within seven (7) days from the day the consumer receives Product. Wellness Advocates must give a refund for returned products within fifteen (15) days of the customer's request.

B. Duty to Provide Sales Receipts. Wellness Advocates must provide the customer with two copies of a completed retail sales receipt at the time of the sale. All blanks in the section referring to the seven-day Refund Policy on the back of the receipt must be completed.

1. The front of the retail sales receipt should be completed and include the items ordered, the amount of sale, and the customer's name, address, and telephone number.

2. The back of the retail sales receipt should be completed to include the date of the sale, the date of the seventh business day after sale, the name of the Wellness Advocate, business address, and business telephone number.

3. The first copy is the customer's receipt of the purchase. The customer should sign and date the back of the second copy and return it to the Wellness Advocate if a refund is requested. The third copy is the Wellness Advocate's receipt of the purchase. If the customer prefers, a Wellness Advocate may, at his or her discretion, make a product exchange instead of a refund.

4. Wellness Advocates should keep copies of all retail sales receipts on file for at least six years. The amount of sales tax collected must be recorded on the retail sales receipt form.