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Privacy Notice

dōTERRA Enterprises (Thailand) Limited ("dōTERRA", "we", "our" or "us") respects your concerns about privacy. This dōTERRA Privacy Notice ("Notice") describes the types of personal information we obtain, including through dōTERRA's websites and mobile applications listed here (collectively, the "Sites") [Insert hyperlink to Appendix A], how we may use your personal information, with whom we may share your personal information and the choices available regarding our use of your personal information. The Notice also describes the measures we take to safeguard your personal information we obtain and how individuals can contact us about this Notice.

In connection with Wellness Advocate Agreement, Wholesale Customer Agreement or other relevant agreements, we have to process your personal information in order to enter into those agreements. Otherwise, we will not be able to proceed with any undertakings with you, and you will not be able to receive compensation or products under those agreements you have with us.

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Personal Information We Obtain

We obtain certain personal information in connection with the products, services, and policy we provide. The types of personal information we obtain include, but not limited to: 

  • contact information, such as name, surname, phone and fax number, and email and postal address;
  • information used to create your account to access the Sites, such as birth date, spouse's name, national identification card, photo, preferred language, Enroller ID, Sponsor ID, online password, and, if you are a Wellness Advocate; 
  • payment information, such as name, billing address and payment card details, including card number, expiration date and security code; and
  • other personal information contained in content you submit to us, such as through the "Feedback" feature, public forums or customer support tools on the Sites. 

We may receive, collect, or store your personal information from and with third parties or service providers, e.g. other person, outsource career agency, website host, etc.

Personal Information We Obtain by Automated Means

When you interact with the Sites, we obtain certain personal information by automated means, such as cookies, web server logs, web beacons and other technologies. A "cookie" is a text file that websites send to a visitor's computer or other Internet-connected device to uniquely identify the visitor's web browser or to store information or settings in the browser. A "web beacon," also known as an Internet tag, pixel tag or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server.

We may use these automated technologies to collect personal information about your equipment, browsing actions and usage patterns. The personal information we obtain in this manner may include your device IP address, other identifiers associated with your devices, web browser characteristics, device characteristics, language preferences, referring/exit pages, clickstream data, and dates and times of Site visits. These technologies help us (1) remember your information so you will not have to re-enter it; (2) track and understand how you use and interact with our products, services and Sites; (3) tailor our products, services and Sites around your preferences; (4) measure the usability of our products, services and Sites and the effectiveness of our communications; and (5) otherwise manage and enhance our products, services and Sites.

Your web browser may tell you how to be notified when you receive certain types of cookies or how to restrict or disable certain types of cookies. Please note, however, that without cookies you may not be able to use all of the features of our Sites. For mobile devices, you can manage how your device and browser share certain device data by adjusting the privacy and security settings on your mobile device. To the extent required by applicable law, we will obtain your consent before using cookies or similar tools.

How We Use Personal Information We Obtain

We may use the information we obtain about you to:

  • provide our products and services to you;
  • send promotional materials, newsletters and other communications about our products and services;
  • establish and manage your account with dōTERRA; 
  • facilitate transactions, such as compensation payment, line determination, service consumption, after-sales service, product returns, etc.;
  • manage payments for products, and to update payment status;  
  • deliver products, and to update delivery status;
  • process and fulfill orders in connection with our products and services and keep you informed about the status of your order;
  • identify and authenticate you so you may order our products and access and use the Sites;
  • communicate about, and administer participation in, special events, programs, promotions, offers surveys, focus groups and market research;
  • provide Wellness Advocate and customer support and respond to inquiries;
  • increase and maintain the safety and security of our products and services and prevent misuse;
  • perform data analytics (including market research, trend analysis, financial analysis, and anonymization and aggregation of personal information);
  • manage career opportunities, including for recruitment purposes, employee onboarding and other Human Resources purposes;
  • operate, evaluate, develop, manage and improve our business and the Sites (including operating, administering, analyzing and improving our products, services and Sites; developing new products and services; managing and evaluating the effectiveness 
  • of our communications; performing accounting, auditing, billing reconciliation and collection activities and other internal functions);
  • protect against, identify and prevent fraud and other criminal activity, claims and other liabilities; 
  • comply with and enforce applicable legal requirements, relevant industry standards and policies, including this Notice and other dōTERRA terms of use and related documents;
  • comply with the law, legal claim, or court orders; and
  • establish, exercise, or defense legal claim.

We also may use your personal information we collect, receive, or store in other ways for which we provide specific notice at the time of collection and obtain your consent if required by applicable law.

Third-Party Analytics Services

We will use, disclose, or transfer personal information to third-party web analytics services on the Sites, including Google Analytics and Facebook Pixel. These service providers use automated technologies to collect data (such as IP addresses) to evaluate use of the Sites. To learn more about Google Analytics and how to opt out, please visit https://www.google.com/intl/en/analytics/learn/privacy.html.

To learn more about Facebook Pixel and how to opt out, please visit https://www.facebook.com/help/164968693837950?helpref=faq_content

Online Tracking and Interest-Based Advertising

We may collect and use information about your online activities to provide you with advertising about products and services tailored to your interests. Where required by applicable law, we will obtain your consent for the processing of your personal information for direct marketing purposes. 

You may see our ads on other websites or mobile apps because we participate in advertising networks. Ad networks allow us to target our messaging to users considering demographic data, users' inferred interests and browsing context. These networks track users' online activities over time by collecting information through automated means, including through the use of cookies, web server logs, web beacons and other similar technologies. The networks use this information to show ads that may be tailored to individuals' interests, to track users' browsers or devices across multiple websites or apps, and to build a profile of users' online browsing activities. The information our ad networks may collect and use includes data about users' visits to websites and apps that participate in the relevant ad networks, such as the pages or ads viewed and the actions taken on the websites or apps. This data collection takes place both on the Sites and on third-party websites and apps that participate in the ad networks. This process also helps us track the effectiveness of our marketing efforts. 

Retention Period

We will retain your personal information for as long as you consent, or until the obligations under agreements are fulfilled. We will not retain your personal information longer than it is necessary. In the event that it is necessary for the establishment of a legal claim, the compliance or exercise of a legal claim, or the defense of a legal claim; or compliance with law, we will retain your personal information only as necessary.

In the event that you consent us and you have withdrawn your consent, or once the necessary retention period has expired, we will erase your personal information by deleting it from server, and by destroying the hard copies.

Information Sharing

We do not disclose or share personal information about you except as described in this Notice. For purposes above, we may disclose or share your personal information with (1) our affiliates and subsidiaries and (2) our service providers who perform services on our behalf or for us, such as order fulfillment, customer support, payment processing and data analytics. We do not authorize our service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.

If you are a dōTERRA account holder, we also share your personal information with the account's sales organization (including upline and downline distributors) for the purposes above, including, but not limited to, administering sales, distribution of dōTERRA products, and providing reports of activities to other dōTERRA account holders.    

We also may disclose your personal information (1) if we are required to do so by law or legal process (such as a court order or subpoena); (2) in response to requests by government agencies, such as law enforcement authorities; (3) to establish, exercise or defend our legal rights; (4) when we believe disclosure is necessary or appropriate to prevent physical or other harm or financial loss; (5) in connection with an investigation of suspected or actual illegal activity; or (6) otherwise with your consent.

We reserve the right to disclose and transfer any of your personal information we have in the event we sell or transfer all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution or liquidation).

As an international organization, many of our business activities can be carried out worldwide. We may disclose, send, or transfer your personal information to third parties, both located in Thailand and other countries that may have less stringent personal data protection standards than Thailand. In such a case, we will comply with the applicable laws to ensure that your personal information is protected adequately.

Your Choices

We offer you certain choices in connection with the personal information we obtain about you. To update your preferences, limit the communications you receive from us, or submit a request, please contact us as specified in the How to Contact Us section of this Notice. You also may make changes to the personal information used to create your account with dōTERRA by logging into your account.

Your Rights

Subject to the applicable law, you have the right to:

  • Request to access to your personal information. You are also enable to receive a copy of your personal information we have and to check on how we collect your certain personal information without your consent.
  • Request us to transfer your personal information to other party.
  • Request to object to the collection, use and disclosure of your personal information in certain cases. You also have the right to object direct marketing activities using your personal information.
  • Request to erase, destroy or anonymize your personal information where there is no valid ground for us to continue the collection, use and disclosure of your personal information. 
  • Request to restrict the use of your personal information. 
  • Request to update or rectify your personal information we have in our procession.
  • Make a complaint to a competent authority under the data protection law.
  • Request to withdraw your consent at any time where we collect, use and disclose your personal information based on your consent.

Other Online Services and Third-Party Features

The Sites may provide links to other online services for your convenience and information, and may include third-party features such as apps, tools, payment services, widgets and plug-ins (e.g., Facebook, Twitter, Instagram, YouTube and Pinterest buttons). These online services and third-party features may operate independently from us. The privacy practices of the relevant third parties, including details on the information they may collect about you, is subject to the privacy statements of these parties, which we strongly suggest you review. To the extent any linked online services or third-party features are not owned or controlled by us, dōTERRA is not responsible for these third parties' information practices.

How We Protect Personal Information

We maintain administrative, technical and physical safeguards designed to protect personal information against unauthorized access, disclosure or use. 

Children's Personal Information

The Sites are designed for a general audience service and are not directed to children. dōTERRA does not knowingly collect or solicit personally identifiable information from children under the age of 10. If we learn that we have collected personal information from a child under age 10, we will promptly delete that information. If you believe that a child under age 10 may have provided us with personal information, please contact us at privacy@doterra.com. 

If you, who are at least 10 years old and have not reached the legal age yet, wish to give us the consent in regard to your personal information, you are required to obtain the consent from the holder of parental responsibility over you, in accordance with the laws before you provide your personal information to us.

Updates To This Notice

This Notice may be updated periodically to reflect changes in our personal information practices. We will indicate at the top of the notice when it was most recently updated. We recommend that you should periodically revisit or keep track of this Notice to learn of any changes.

How To Contact Us

If you have any questions about this Notice, or if you would like us to update your personal information or change your preferences, or if you would like to exercise other applicable data protection rights, please contact us by e-mail at privacy@doterra.com or write to us at:

doTERRA Enterprises (Thailand) Limited
Attn: Legal Department
1788 Singha Complex Building
17th Floor, Unit 1709-1711
New Petchaburi Rd, Bangkapi
Huai Kwang, Bangkok 10310

 

Apendix A

This Notice applies to dōTERRA's processing of personal information, including through the following websites and mobile apps:

www.doterra.com/TH/en_TH
www.doterra.com
www.doterradiamondclub.com
www.doterrapresidentialclub.com
www.sourcetoyou.com
www.aromatouch.com
www.labs.doterra.com

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