Australia Head Office
doTERRA Australia
350 Wellington Road
Mulgrave, VIC 3170
Monday-Friday 9:00 am–5:00 pm (AEST)
Please note: online chat will be available during our member services opening times.
Member Services
For all order enquiries, commissions questions and general support (such as making changes to your Loyalty Rewards Order).
Mon: 3:00pm - 9:00pm (NZST)
Tues-Fri: 12:00pm - 9:00pm (NZST)
Sat-Sun: Closed
Chinese Hours
Tues-Sat: 1:00 am–10:00 am (NZST)
Sun-Mon: Closed
Phone: (02) 8015 5080
Email: chineseaunz@doterra.com
Freecall: 0800 466 815
Order Pick-up
Customer Experience Centre
Ground Floor
350 Wellington Road
Mulgrave, VIC 3170
Opening Hours
Monday to Friday (excluding public holidays) 9 am–5 pm AEST.
Order pick up questions: receptionau@doterra.com
Bulk order pick up (for more than 5 orders), please notify us in advance by completing this bulk order request form and email receptionau@doterra.com.
Account Management Team
Still Have Questions?
General service questions: newzealand@doterra.com
Product Enquiries—For questions regarding product ingredients, essential oil singles, blends or other doTERRA products: productsupport@doterra.com