FAQs and T&Cs

Frequently Asked Questions

How do I apply for Diamond Club 2026?

Hit the “APPLY NOW” button on the website fill out your details in the Diamond Club Portal.

Does my personal 125PV+ Loyalty Rewards order need to be from the Australia warehouse?

No, your personal 125PV+ order can be from the US warehouse.

For example, it could be made up to be 100PV from the AU warehouse and a second 25PV from the US warehouse to make up your personal 125PV+ minimum for that month. Ensure is it before the 15th of the month.

We recommend a single 125PV+ order before the 15th to capture the FREE Product of the Month.

Do Loyalty Rewards orders from new enrollees need to be consecutive months to earn points?

Loyalty Rewards orders must be placed in consecutive months to maximise the points. However if a newly enrolled member places a qualifying order in Month 1, misses Month 2, and then orders again in Month 3, the Month 3 order will earn First time points.

How does a new enrolment access the Gift Oils?

New members must be enrolled through the participant’s Virtual Office to receive the relevant tier enrolment gift. Once Diamond Club has commenced and the participant has reached the qualifications to be a part of the program, it is the Diamond Club participant’s ID number that will unlock the gift oils in the Virtual Office.

Are there any class requirements in Diamond Club 2026?

There are no official class requirements.

Are children welcome on the Wellness Escape?

Although doTERRA warmly welcomes children at our events, please note that the doTERRA Diamond Club Wellness Escape is designed as an adult-focused experience and is not specifically catered to children. Parents and guardians are encouraged to consider this when deciding whether to bring children, as some activities and experiences may not be suitable and could affect their ability to fully participate in the graduate program.

In the event that children are present, parents and guardians remain fully responsible for the supervision, care, and wellbeing of their children at all times. Please note that we cannot guarantee the availability of all child-related items such as car seats or other equipment.

What if I have question or need to connect with the Diamond Club Team?

For any questions, please reach out to the team diamondclubaunz@doterra.com or ask us in the Diamond Club 2026 Facebook group.

Terms and Conditions

• You must hold enrollership of the member you are receiving enrolment points for.
• Enrolment orders will not be counted if returned or partially returned. 
• All participants and Diamond Club enrolments must be in the Australia and New Zealand market.
• If the monthly requirement is not met, participants are encouraged to contact the Diamond Club team to discuss individual circumstances and potential next steps to graduation at diamondclubaunz@doterra.com. Unfortunately, it means you won’t qualify to receive your monthly reward bundle.

Reimbursements

• For reimbursements to be approved each month, you must achieve the monthly requirements and have at least one 100PV+ enrolment from each OOA Event, within 5 days after the event.
• Reimbursements will be paid monthly once the participant has reached the monthly requirement. 50% will be paid by doTERRA and 50% will be divided up between the participant’s sponsors. If the participant has no sponsors, they will still receive 50% of the approved reimbursements from doTERRA.
• Receipts, reimbursement forms and monthly event trackers must be received by the Diamond Club administration team by the 1st of each month (for auditing purposes prior to payout). doTERRA reserves the right to approve, reject, adjust or request further documentation for any reimbursement submitted.
• All travel reimbursements close off at the end of the program which is officially Tuesday 1 December 2026 (6.00PM AEDT).
• Please note: Loyalty Rewards points will continue to accrue until Wednesday 16 December 2026 (6.00PM AEDT)
• Sponsors are optional. dōTERRA will still pay 50% regardless of whether you have a sponsor.
• To be eligible for reimbursement you MUST create an event in your Diamond Club Portal to attach the relevant reimbursements for payment.
• Proof of the OOA location is required for each event to validate reimbursements. This can be via a fuel receipt or a small purchase in that suburb or location. Participants may be required to provide attendee lists, event photographs, venue confirmation or other supporting documentation to verify event activity.
• Reimbursements for a particular month can only be lodged and claimed for that month. (Example ALL reimbursements for September OOA can only be claimed in September to be paid in October Commission run).
• A maximum of SIX reimbursements per month will be paid for OOA travel.
• For example, if from home you drive 110kms to the event, this is one travel leg, your return trip is a second travel leg = 2 reimbursement claims.
• For example: if you fly from Melbourne to Sydney and home again, this will count as one travel reimbursement. Then, if you hire a car in Sydney, this is the second travel reimbursement. If you drive 110km to the event, this is a third travel reimbursement, and then drive back to the airport, this is a fourth reimbursement,
• There are many travel scenarios. If you are uncertain, please reach out to the Diamond Club team for reimbursement clarification. diamondclubaunz@doterra.com
• You must have at least one enrolment from each OOA event to be eligible for reimbursements. It must be entered within 5 days of hosting the event for reimbursements to be approved. (please reach out to DC admin if your event is late in the month)
• The same travel expense may only be claimed once and may not be submitted by multiple participants.
• You must meet the monthly requirements for reimbursements to be approved and paid with commission to run the following month.
• (e.g., meet your requirements for September, send in your reimbursements to the admin team for auditing and your reimbursements will be paid out in Octobers commission run).
• Accommodation costs are not eligible for reimbursement.

Flights Reimbursements

• Maximum reimbursement for flights is $350 / trip. (doTERRA will pay $175 and the sponsors with pay $175. If you don’t have any sponsors, you will still receive the $175 from doTERRA).
• Please note that return flights will be calculated as one reimbursement.
• Tax invoices for flights must show the amount paid for the flight and include flight details. Boarding passes and itineraries alone will not be approved.
• Cancellation / Event cancelled: reimbursements will only be approved for completed and verified OOA Events that have generated at least ONE enrolment. Travel expenses incurred for cancelled Events are not eligible unless approved in writing by the Diamond Club Admin team.
• Multiple OOA Events conducted during a single trip may be attached to the same reimbursement claim.

Car Hire/ Kilometre Reimbursements

• Fuel is reimbursed at $0.40 cents per kilometre travelled.
• If you carpool with another Diamond Club participant, only one participant can receive reimbursements.
• Public Transport, Taxis and Uber can only be claimed when used in OOA location. (Reimbursements will be counted for 2 trips).
• Maximum driving / fuel reimbursement is $300.
• Car hire: When you fly to a location, then use a rental car to drive a minimum of 100km to your OOA event, you can claim car hire up to a maximum of $300, plus a maximum of $300 for fuel. Please note: this would count for 2 out of your 6 allowed reimbursements.

Prizes – doTERRA Diamond Club Wellness Escape

• Achieve your monthly qualifications during the Activation Period (1 September, 4.00pm AEST – 1 December, 6.00pm AEDT) and you could secure one of only 20 places at the inaugural doTERRA Diamond Club Wellness Escape.
• To graduate from Diamond Club 2026, participants must successfully achieve their monthly requirements in September, October, and November.
• Winners will be announced and notified via email and our doTERRA AUNZ business social page @doterrabusiness_aunz
• The Wellness Escape dates are 10 March to 13 March 2027.
• Prizes cannot be redeemed for cash or points.
• Prizes cannot be gifted or transferred and winners are responsible for notifying doTERRA if they are unable to attend the trip. Cancellation fees may apply.
• Points and rank are subject to audits.
• Points are awarded to the person who holds the enrollership when the month’s commissions are paid out to the person.
• doTERRA reserves the right to change the Terms and Conditions any time.
• For any questions about the program and points, please contact the programs team: diamondclubaunz@doterra.com
• For queries about the trip, please contact the events team: eventsaunz@doterra.com
• 1 Prize per account.
• Buy-ins are only eligible for immediate adult family members or secondary account holders. They will be prioritised, also subject to availability.
• Although doTERRA warmly welcomes children at our events, please note that the doTERRA Diamond Club Wellness Escape is designed as an adult-focused experience and is not specifically catered to children. Parents and guardians are encouraged to consider this when deciding whether to bring children, as some activities and experiences may not be suitable and could affect their ability to fully participate in the graduate program.

Miscellaneous

• dōTERRA Australia and New Zealand reserves the right to change or alter the qualification criteria at any time.
• Prizes are non-transferable, non-refundable, and non-redeemable for cash. This trip can only be redeemed on the dates as set out by dōTERRA Australia and New Zealand.
• For support, please email diamondclubaunz@doterra.com and we will reply within 48 hours between Monday – Friday.
• Alternately, you can communicate directly with the Diamond Club Team via your personal Portal.